Cars2 are a highly successful motor retailer based in West and South Yorkshire. We have grown extensively in recent years and now represent several the world’s leading motor brands, including Hyundai, Renault, Dacia, Omoda,Jaecoo Chery and Nissan.
Working alongside the Sales Team, the successful candidate will be a main point of contact, interacting with the customer from the point of order to delivery and beyond.
The Role
As our Handover Specialist you will be:
· Introducing yourself to all new Sales Customers
· Ensuring all relevant Sales administration has been completed
· Managing your own Administrative workload
· Keep Customers up-to-date and informed on progress of their orders
· Responsible for the Handover/Delivery of their new Vehicle, ensuring everything is ready for them to drive away 100% satisfied with our service
· Introducing Customers to our Service & Aftersales department
· Keeping in touch with Customers after Delivery
· One point of contact for all Sales Customers
Skills
As our Handover Specialist it is essential that you:
· Have experience in a Customer Service focused role or similar
· Previous experience in Hospitality or Retail environment would be advantageous
· Possess strong organisational and administration skills
· Up to date working knowledge of Microsoft Office
· Strong Communication skills: both telephone and face to face
· Ability to remain calm under pressure and work to tight deadlines
The Person
This position would suit an individual who is / has:
· Friendly, with an ability to form relationships with Customers and Stakeholders
· Professional manner
· Highly Organised
· Confident yet has discretion and sincerity
· Willingness to be agile towards the needs of the Business
Remuneration & Benefits
For the role of our Handover Specialist you will receive:
· Salary up to OTE of £35,000
· Contributory Pension & Life Assurance
· Working hours: 9.00am to 6.00pm Monday to Saturday,
· Holidays: 33 days inclusive of 8 bank holiday
Job Type: Full-time
Benefits:
Experience:
- Customer service: 2 years (required)
Licence/Certification:
- Full UK Driving Licence (required)
Work Location: In person
