Here at Cars2 we take your privacy seriously and will only use your personal information for the following purposes to administer your account and to provide the products and services you have requested from whilst ensuring we help maintain your vehicle in line with manufacturer warranty requirements (where applicable) and keep your vehicle safe and legal for the road in line with current legislation. Informing you for marketing purposes and gaining your consent for future contact is a legal requirement of The General Data Protection Regulation (GDPR) which becomes law in May 2018.
We will contact you as advised with and our to ensure the ongoing safety and care of your vehicle and any finance policies are maintained, and where consent is provided, the replacement of your vehicle and car care related products.
We cross check your data with the DVLA to ensure accurate and timely communications. We track data using email interaction to understand whether communications reach you e.g. service reminders. We also check driver and vehicle profiles including drive time, vehicle age and type of work due to help prioritise customer contact.
We combine data from various sources to deliver an accurate and improved customer experience.
We take steps to ensure that any businesses that we work with have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely. The security of your data is paramount. Documentation can be supplied on request from our Data Protection Officer who is Julie Whiteman (based at our Head Office in Wakefield) or seen on our website
Under the data protection legislation you have the right to:-
Request copies of your data, request rectification of your data, request erasure of your data, object to us processing your data, request us to restrict the process and where our systems allow, give electronic access to copies of your data in a digital format.
You can amend or withdraw your consent at any point by emailing: [email protected]
A condensed guide to the use of your personal information by ourselves, 3rd parties and at Credit Reference and Fraud Prevention Agencies
1. When you apply for finance with us (or company name), your details will be passed into a 3rd party company Blue Owl Network Ltd t/a AutoConvert (contact details below), this organisation will check the following records about you and with their chosen Credit Reference Agency (CRA), Equifax Ltd (contact details below)
a) Our own;
b) Up to date contact information can be found for AutoConvert at http://www.autoconvert.co.uk
c) Those at Equifax Ltd. When Equifax receives a search request from us via AutoConvert, they will place a soft quotation footprint that will be visible to you only, on your credit file, other parties including lenders will not see this. This quotation footprint will not be seen by other parties and will not affect your credit score/rating or ability to apply or finance from other lenders.
d) AutoConvert will access from Equifax Ltd both public (including the electoral register) and shared credit and fraud prevention information. This information will be used to check your eligibility against a select group of lenders.
e) [We will not see any information on your credit file, AutoConvert will only provide a list of lenders that you are likely to accept for given the information supplied using their brokering technology that understands most the acceptance criteria of the lenders on their panel.] Remove this paragraph if you are a broker and have a tri-party agreement in place to see the full credit file.
f) Those at fraud prevention agencies (FPAs).
We will make checks such as; assessing this application for credit and verifying identities to prevent and detect crime.
2. Information on applications will be sent to CRAs and will be recorded by them.
3. If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to FPAs and other organisations involved in crime and fraud prevention.
4. Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Data Protection Act 1998.
How to find out more
You can contact our chosen 3rd Party, Blue Owl Network Ltd T/A Autoconvert.co.uk or the Credit Reference Agency, Equifax; the information they hold may not be the same so it is worth contacting them all.
Equifax Ltd, Customer Services Centre, PO Box 10036, Leicester, LE3 4FS or call 0800 014 2955 or log on to www.equifax.co.uk
AutoConvert, 1 Tony Wilson Place, Manchester, M15 4FN. www.autoconvert.co.uk