Customer Experience Executive

Join our team as a Customer Experience Executive, where you'll play a vital role in shaping outstanding customer interactions. No prior motor trade experience is necessary; we're looking for individuals with a passion for customer satisfaction and exceptional organizational skills.

Responsibilities:

· Enhance customer experiences through effective communication and swift issue resolution.

· Manage customer inquiries, feedback, and concerns with a focus on exceeding expectations.

· Utilize customer reviews and CSI data to drive continuous service improvement.

· Demonstrate excellent organizational skills to efficiently handle tasks and prioritize customer needs.

· Introducing yourself to all Sales Customers· Ensuring all relevant Sales administration has been complete.

· Managing your own administrative workload

· Responsible for the Handover/Delivery of their Vehicle, ensuring everything is ready for them to drive away 100% satisfied with our service.

· Introducing Customers to our Service & Aftersales department

· Keeping in touch with Customers after Delivery

· One point of contact for all Sales Customers Qualifications:

· Proven experience in delivering exceptional customer service.

· Excellent communication and interpersonal skills.

· Ability to analyse and act upon customer feedback for ongoing enhancement.

Working Hours:

- Monday to Friday 9.00 am to 5.30 pm

- Saturday 9.00 am to 13.00 pm

• A competitive salary package of up to OTE £35,000 per annum, depending on experience.
• 33 Days Holidays Including Bank Holidays
• Competitive Bonus Package
• Sage Retailer Discounts
• Life Assurance

If you're enthusiastic about providing unparalleled customer experiences, possess exceptional organizational skills, and can commit to the mentioned working hours, we invite you to apply. Motor trade experience is not mandatory, but dedication to customer satisfaction is a must.

Job Type: Full-time

Additional pay:

• Bonus scheme

Benefits:

• Company pension

Schedule:

• 8 hour shift

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person