Aftersales Advisor (Wakefield)

Due to recent expansion, we now have an exciting opportunity in Wakefield for a confident, self-motivated and outgoing individual to join our team as an a VHC Sales Executive.

This is a full-time position, working Monday to Friday between the hours of 8:00am – 6:00pm (37.5 hours per week).


For the role of Aftersales VHC Controller for Cars2, you would receive:

  • £16,000-18,000 basic salary (depending on skills/experience)
  • Attractive plus bonus structure
  • Opportunity for overtime
  • Company Life Insurance and Pension Scheme
  • Job stability and career progression in a growing and vibrant company

The role:

Reporting to the VHC Controller, the role of VHC Sales Executive will have the following responsibilities:

  • To work with front desk staff on the processing of after sales appointments in the group diary and VHC system
  • To follow the VHC process – liaising with the Service Department to ensure a video and full VHC is completed; follow up with the customer and sell required work once the VHC has been received; once sold, add back into the diary for completion today by relevant department (Return to workshop kept to a minimum)
  • Along with daily VHC work, the call queue of due amber work to be completed and booked back in for a vehicle health check
  • To analyse identified work to national average on both Red and Amber making sure all departments are in line with each other.
  • To sell the work in both categories to the required National Average


Whilst Motor Trade experience is not a necessary requirement, the ideal candidate will have proven experience of working in a target and process-driven environment, along with the following skills:

  • Good interpersonal skills, including the ability to communicate and develop quality relationships over the phone
  • Attention to detail and ability to work with a high degree of precision
  • Focused, Punctual and Reliable
  • Proven experience of working within an analytical capacity

Please note that it is not possible to respond to all applicants – if you have not heard from us within 30 days, you have not been successful on this occasion.

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